Video scenes shots:
Watch the video:
Other videos by this author:
 |
NPS Step 5: Customer Engagement Required - Net Promoter Score Posted by: virtualstrategist
Video duration: 261 seconds Learn how to lead by design to make a positive difference for customers using a Net Promoter Score program. The Net Promoter Score tells you how likely is it that someone will recommend your company to their family, friends and colleges. |
 |
NPS Step 4: Systemize your Net Promoter Score Program Posted by: virtualstrategist
Video duration: 257 seconds Learn what you need to consider when launching your Net Promoter Score Program. Communicate to your staff and customers the importance of this customer feedback. Plan how you will act on this information and harness it. |
 |
NPS Step 3: From the Top - Net Promoter Score Leadership Posted by: virtualstrategist
Video duration: 198 seconds Learn what actions leaders need to take to improve your customers' experience using the Net Promoter Score. Using this strategy will improve your customer service, word of mouth advertising and overall customer experience. When customers give you their time and their opinion, they are giving you a gift. Make sure you have the tools needed to promptly respond to them. |
 |
NPS Step 1: The Basics on the Net Promoter Score Posted by: virtualstrategist
Video duration: 187 seconds Learn how to calculate your Net Promoter Score. The Net Promoter Score tells you how likely is it that someone will recommend your company to their family, friends and colleges. Use this info to increase your word-of-mouth advertising force, improve your customer experience, improve profitability and make needed improvements to your products or services. |
 |
Putting Your SWOT To Work Posted by: virtualstrategist
Video duration: 243 seconds Learn how to craft actionable items from SWOT Assessments. Take your Strengths, Weaknesses, Opportunities and Threats and capitalize on it. Get more information from http://MyStrategicPl an.com |
 |
Ten Tips to Keep Your Strategic Plan From Hitting the Shelf Posted by: virtualstrategist
Video duration: 245 seconds With these 10 tips you can ensure that your strategic plan gets implemented and doesn't collect dust. We'll show you how to involve your team, clearly communicate your strategy and track your progress. For more information about this, visit MyStrategicPlan.com |
 |
Competitive Advantages for a Nonprofit Posted by: virtualstrategist
Video duration: 212 seconds Identify what your organizations does better than other organizations by using this matrix, so you can more effectively compete in gaining resources, grants, and hiring the right people. |
 |
Running a Great Strategy Review Posted by: virtualstrategist
Video duration: 343 seconds Great strategy reviews are the heartbeat of any strategic management process. Reviewing the status of your goals and objectives, adapting your tactics at regular intervals will help ensure you're working on the right stuff. Get more info at http://mystrategicpl an.com. |
 |
How to Effectively Communicate Your Strategy Posted by: virtualstrategist
Video duration: 239 seconds Communicating your strategy is as important as creating it. If you don't communicate your strategic direction to your internal and external stakeholders, what's the point of having one in the first place? Use this guide to ensure you're giving the best information to those who help bring your plan to life. Get more info at http://MyStrategicPl an.com |
 |
A 5-Minute Tour of MyStrategicPlan Posted by: virtualstrategist
Video duration: 381 seconds MyStrategicPlan is an online strategic plan creation & implementation system. Ensure your team makes the right decisions from the beginning, by defining who you are, where you are going and how you want to get there. |
 |
Strategic Planning Retreats Posted by: virtualstrategist
Video duration: 231 seconds http://mystrategicpl an.com Erica Olsen outlines how to conduct an off-site retreat to keep your strategic plan on track. For more resources, go to mystrategicplan.com. |
 |
How to Develop Key Performance Indicators (KPIs) Posted by: virtualstrategist
Video duration: 244 seconds http://mystrategicpl an.com Erica Olsen explains what metrics to watch within your company and how to use them in your reporting. For more resources, go to mystrategicplan.com where you'll find articles, videos, blog posts and more. |
 |
Common Strategic Planning Pitfalls Posted by: virtualstrategist
Video duration: 140 seconds http://mystrategicpl an.com Erica Olsen outlines the common problems you should avoid when performing strategic planning. For more resources including articles, videos, blogposts and more visit mystrategicplan.com and also check out our easy to use software for developing and implementing strategic plans. |
 |
Strategic Planning with the Balanced Scorecard Posted by: virtualstrategist
Video duration: 279 seconds http://mystrategicpl an.com Erica Olsen explains the basic concept of the balanced scorecard and how businesses use it to monitor and guide their performance. |
 |
How to Develop Action Plans for Your Business Goals Posted by: virtualstrategist
Video duration: 273 seconds http://mystrategicpl an.com Erica Olsen details how to develop an action plan for use in strategic planning. For more resources including articles, videos, blog posts and more visit mystrategicplan.com and also check out our easy to use software for developing and implementing strategic plans. |
 |
How to Perform Customer Segmentation Posted by: virtualstrategist
Video duration: 289 seconds http://mystrategicpl an.com A quick explanation of how to segment your customer groups for better targeting within your strategic plan. By Erica Olsen, founder of M3 Planning and MyStrategicPlan.com |
 |
Choosing Your Strategic Objectives Posted by: virtualstrategist
Video duration: 236 seconds http://mystrategicpl an.com Know the difference between strategy and tactics, as well as how strategic objectives fit in your overall corporate business plan. |
 |
How to set SMART goals Posted by: virtualstrategist
Video duration: 284 seconds http://mystrategicpl an.com Learn how to set powerful, actionable goals for your organization. |
 |
How to Develop Competitive Advantage Posted by: virtualstrategist
Video duration: 223 seconds http://mystrategicpl an.com Learn how to craft a competitive advantage that your organization can excel at. |
 |
SWOT Analysis: How to perform one for your organization Posted by: virtualstrategist
Video duration: 322 seconds Erica Olsen from http:www.mystrategic plan.com details how and why you should perform a SWOT analysis as part of your organization's strategic plan. |
 |
How to Write a Values Statement Posted by: virtualstrategist
Video duration: 286 seconds A Values Statement is used to explain what your organization stands for. Erica Olsen, VP of Marketing for M3 Planning explains how to craft one that will clearly define your company's core beliefs. http://mystrategi cplan.com http://m3planning .com |
 |
How to Write a Vision Statement that Inspires Posted by: virtualstrategist
Video duration: 336 seconds Erica Olsen, VP of Marketing for M3 Planning, shows how to build a powerful vision for your organization. For more information, head to: http://www.m3plan ning.com http://www.mystra tegicplan.com |
